Returns and Refunds
FAQs
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days from the date of delivery. For more information, please visit our refund policy.
How do I return a product?
To return a product, please contact our customer service team to initiate the return process. You will need to ship the product back to us. Once we receive the returned item, we will process your refund or exchange.
What items are eligible for a refund?
We provide refunds for damaged products, incorrect sizes, and most common reasons for dissatisfaction. However, we reserve the right to reject a refund or return if the product does not meet our return criteria. For more details, visit our refund policy page.
How long does it take to process a refund?
Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. You will receive an email confirmation once the refund has been issued. The refunded amount will be credited back to your original payment method.
Do I have to pay for return shipping?
No, it's completely free!
Although, if the 30-days guarantee has past, customers are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide us with your order number and a photo of the damaged or incorrect product. We will arrange for a replacement or refund as quickly as possible.
Can my refund request be denied?
Yes, we reserve the right to reject a refund or return if the product does not meet our return criteria, such as items that are not in their original condition, damaged due to misuse, or returned outside the 30-day window.
Shipping
FAQs
What is the estimated delivery time for my order?
Our current delivery time is typically between 5-12 days. Please note that processing times can take up to 3 days before your order is shipped. You will receive a confirmation email with tracking information once your order has been dispatched.
Do you offer international shipping?
Currently, we do not offer international shipping. We are focused on serving our customers within the United States. Stay tuned for updates as we plan to expand our shipping options in the future.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our shipping partner’s website to monitor the status of your delivery.
What are the shipping costs?
Shipping costs vary depending on the size and weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.
We always offer FREE shipping on orders over $77!
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to update the shipping information. Once an order has been shipped, we are unable to make changes to the shipping address.
What should I do if my package is delayed?
If your package is delayed beyond the estimated delivery time, please check the tracking information provided in your confirmation email. If you need further assistance, feel free to contact our customer service team, and we will help you resolve the issue.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier and work with you to resolve the issue, including replacing the lost or damaged items if necessary.